Your Visit

Your Visit and Spa Etiquette


Scheduling an Appointment

To ensure your preferred time and service is available, we recommend to book in advance. All spa treatments and packages over 2 hours will need to be guaranteed with a credit card.

Spa Arrival Time

Please arrive 15 minutes prior to your reservation to relax and prepare for your experience. The Signature Spa will provide luxurious towels, robes and slippers and any amenities required for use during your visit.

Health Conditions

Kindly advise us of any health conditions, allergies or injuries, which could affect your choice of treatment when making your spa reservation.

Cancellation Policy

A 50% cancellation charge will be incurred for any spa day treatments or packages not cancelled at least 24 hours prior to appointment.

Appointments

Please note that late arrival to your appointment will result in a reduction of treatment time. This will not be discounted. 24 hours’ notice is required if you wish to shorten your treatment time please The full cost of the original treatment will be charged if notice has not been given.

Homecare

To continue your spa experience at home, all products used within your treatments are available at The Signature Spa reception, where one of our team would be delighted to advise you on the most suitable products for your needs.


Deposits

We will take a 50% deposit on any spa day or treatments booked over 3 hours at the point of booking to reserve your treatment time. If the spa day or treatments are not cancelled within 24 hours, the deposit may not be refunded.

Gift Vouchers

Are available for all treatments and services and are an ideal present for someone special. Gift vouchers are non-refundable and must be presented at time of treatment or purchase.

Children's Policy

We are delighted to offer a small variety of treatments to children under the age of 16 when accompanied by an adult for the duration of the respective treatment. Please contact Spa reception for details of the treatments and packages that are available and suitable for our younger guests.

Mobile Phone Policy

The Signature Spa environment is one of tranquillity and relaxation. We kindly ask our clients to respect all spa guests’ right to privacy and serenity and maintain conversations at a considerate volume in all treatment areas.

Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the spa.

Rewarding Our Clients' Loyalty


The Signature Spa and The Anti Ageing Clinic by The Signature appreciate building long term relationships with all of our clients, so that we can get to know each one personally and understand their individual needs across their various skincare, body and beauty treatments.

This relationship makes for highly rewarding, sustainable results.

Here is a reminder to clients of how our exclusive loyalty card programme works.

Collect a loyalty card stamp for every £25 you spend

When the loyalty card is full, receive a £50 voucher

Loyalty Cards must be redeemed in full (we cannot add any unused credit to your account!) Loyalty Cards can be redeemed against full priced spa treatments (with the exception of Courses, Laser Treatments, CACI Synergy, Guinot Cellular Energy, Crystal Clear, Demapen & pH formula as these fall under our Anti Ageing Clinic treatments) Loyalty Cards cannot be redeemed against any of our special offers or already discounted treatments Loyalty Cards cannot be redeemed in the months of June, July, August, November and December Loyalty stamps are not given on treatments paid for with a loyalty card voucher Loyalty stamps are not given on Gift Voucher purchases